How AVON Transformed Employee Support—and Achieved 98% Satisfaction

About the Event

Discover how AVON is redefining the employee experience by putting human connection and seamless support at the center of its global strategy. Led by Karolina Michalska, the People Services team built a unified service platform powered by Zendesk—boosting efficiency, reducing costs, and supporting over 5,000 employees across 32 markets.

In this 45-minute webinar , you’ll gain practical insights into:

• Driving digital transformation without disrupting daily operations
• Breaking down silos to deliver a consistent, high-impact employee experience
• Using data-driven insights to continuously improve employee support.

Whether you’re modernizing systems, scaling service delivery, or driving cultural change, this conversation with Zendesk can equip you with real-world strategies that make an impact.

What you’ll learn:

• How AVON shifted from direct selling to an integrated, omni-channel support model
• How they scaled support across 32 markets, 5,000 employees, and five languages.
• What it takes to modernize legacy systems and boost employee satisfaction