ChatGPT's public launch left many companies scrambling to understand how the technology will impact work. Some companies took a wait-and-see approach: let early-adopter firms experiment, adopt early, and make costly mistakes. Others opted for pilot programs with certain business units or executives.

For many, banning ChatGPT from business seemed like a logical choice. The tech posed too many unknowns, like concerns about the data security of personal and proprietary information and, frankly, leaders were still worried that using the tool was akin to cheating.

Colgate-Palmolive took a different approach. Rather than restrict AI access, the company created a safe, internal environment for employees to explore using AI.

“The tools are broad based and extremely useful for everybody, for virtually everything that they do. Task number one is to make sure that the entire workforce feels comfortable with AI [and] understands that we want them to be using AI,” said Kli Pappas, global head of AI at Colgate-Palmolive. “Then all the other pieces can fall into place, and the world can shift around us.”

For more on this novel approach for employees to learn about and use AI, keep reading here.—AD

Have you ever tried to get close with someone but you just couldn’t click? For HR leaders, does your chief information officer immediately come to mind?

The CHRO-CIO relationship seems more important than ever. Both roles are critical for leading AI adoption, and the two being siloed can spell bad news for their company. As an example, recent Gartner research found that just one-in-five CIOs focus on mitigating negative impacts to employee work or wellbeing when making generative AI investments.

But a recent iCIMS report, surveying more than 1,000 HR leaders and 500 CIOs at companies with 1,000 or more employees globally, found CHROs and CIOs aren’t seeing eye-to-eye with talent acquisition’s role.

For more on this growing disconnect over talent acquisition strategy, keep reading here.—PM

The workplace may need a DEI reality check.

Commitments to diversity, equity, and inclusion have seen major rollbacks throughout the last several months, with executive orders and state legislation symbolizing a resurgence of anti-DEI sentiments.

As HR leaders and companies move forward, they’ll need to reconcile misunderstandings around what DEI actually means, said Poornima Luthra, an associate professor at the Copenhagen Business School in Denmark and author of Can I Say That?

For more on Luthra’s book and why some people see DEI as a threat, keep reading here.—MC