Amy Cappellanti-Wolf has spent her entire career in HR, but said she’s “never seen such a shift in workforce dynamics, and the employer–employee relationship.” This recent evolution in the world of work, driven by factors such as a shift to remote and hybrid environments, as well as an increasing desire among employees for more flexibility, has made it a particularly interesting time to run people operations at Dayforce, Cappellanti-Wolf told HR Brew.
Cappellanti-Wolf, who was appointed as chief people officer (CPO) of the HR software company in late April, said she spent her first 100 days on the job getting to know Dayforce’s employee population, as well as familiarizing herself with the product suite. While Dayforce is headquartered in Minneapolis, Minnesota, it’s a remote-first company, and, according to its 2023 annual report, half of its 9,000+ employees are based outside the US. Over the last few months, she’s done meet and greets with employees spanning from the Philippines to Chicago, part of an effort to “get to know the culture of the place.”
Customers come first. The Dayforce CPO said she’s been leaning not only into her role as head of HR, but also as “customer zero” for the company’s products. Running HR at a company that makes products for HR pros offers a seemingly unique opportunity to leaders like Cappellanti-Wolf, as they’re in a position to advise the firm on product strategy.
Drinking the Dayforce champagne. Cappellanti-Wolf said she wants to encourage Dayforce’s entire staff to use the company’s products—akin to drinking their own champagne—rather than just the HR team. “Everybody should be drinking it, versus [only] different parts of the organization,” she said.
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