Companies are pouring billions of dollars into AI investment, and such initiatives are starting to have ripple effects across the workforce. Amazon and Nestlé are among the companies that recently laid off workers in part due to advancement in automation. Meanwhile, corporate leaders from companies like Ford, Shopify, and Salesforce are starting to be more explicit about the fact that some workers will lose their jobs due to AI. Research suggests organizations can embrace AI without cutting workers, but doing so often requires attention to areas like upskilling, workflow redesign, and enhancing skills that can’t yet be replaced by the technology. Given HR leaders are at the center of this workforce transformation, it’s not surprising that some companies are appointing chief people officers to oversee AI deployment internally. HR Brew reported on the rise of the “chief human and AI resources officer” in February, shortly after Moderna appointed its first chief people and digital technology officer. ServiceNow’s chief people officer, Jacqui Canney, was promoted to a similar dual role in January. Canney and other HR leaders reflected on how the function is evolving for an AI-driven future at a recent HR Brew event in New York. For more on how companies like ServiceNow, IBM, and Workday are deploying AI internally, keep reading here.—CV |