More than three-quarters (76%) of finance employees and leaders polled by Workday said they thought AI could help ease the CPA and finance staff shortage. Workday, which is promoting AI agents on their platform, surveyed 2,950 people described as “full-time decision makers and software implementation leaders” at medium-sized or large companies in North America, Asia, Europe, the Middle East, and Africa. The respondents represented a mix of seniority levels, including “employees,” managers, and leadership ranging from directors through C-suite executives, and they represented functional areas including finance, HR, IT, and operations. Trust me, I’m an AI. Respondents said they trusted people more than AI agents for tasks involving “compliance, risk management, and legal governance.” Around four in ten (41%) said they’d trust humans more, while 22% said they’d trust the agents more, and the rest (37%) said they’d trust people and bots equally. That’s concerning, given that AI agents are an emerging technology, and one that might not be quite ready for prime time. For more on AI agents’ role in the talent shortage, keep reading on CFO Brew.—CV |