Kenco, a third-party logistics company based in Chattanooga, Tennessee, did “very well” during the Covid-19 pandemic, according to Rebecca Wilson, group VP of HR.
Spurred by supply-chain challenges and demand for items such as toilet paper, Kenco’s business grew, as did the size of its workforce, which increased over 19% from March 2020 to December 2021. But this business boom also brought to light the chasm between working arrangements afforded to corporate and hourly employees. While salaried Kenco employees were able to work from home, Wilson and her team realized the company’s hourly workers desired flexibility, as well.
“For those with hourly shift workers, I’m sure you know how hard it is to give flexibility in that space,” Wilson said, while presenting at a panel at the Best Place for Working Parents national summit in Nashville on May 10. These employees make up the majority of Kenco’s 7,000-person workforce, with about 5,500 working hourly shifts.
To afford hourly workers more flexibility, Kenco invested in technology that allows them to swap shifts with colleagues, as well as log their absences more easily, Wilson said. She described how the technologies have allowed shift workers to take time off during work days to spend time with their families.
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