Here’s this week’s edition of our Coworking series. Each week, we chat 1:1 with an HR Brew reader. Want to be featured in an upcoming edition? Click here to introduce yourself.
Esther Contreras’ “nerdy” interests and background in industrial organizational psychology make engagement survey season her favorite time of year on the HR calendar. She’s pretty connected to employee sentiment in the day-to-day, so surveying and subsequent analysis of the employee feedback is an opportunity each year for her to dig into the numbers and see what stories the data reveal.
Contreras is the US people director at the US-German Cleverbridge, a support service for software and digital companies. She and her one direct report oversee all HR duties for the company’s roughly 100 US employees. Working closely with her counterpart in Germany, Contreras keeps a finger on the pulse of the US workforce and tries to deliver policies and programs that meet the spirit of what’s offered across the pond.
“We have to be considerate of everything that we do on both sides [of the Atlantic],” she said, especially language and messaging, noting that even during her favorite time of year survey questions have to be compliant with German employment law. She “can't collect data on certain things,” and that incongruity impacts the data set, which—to Contreras—”bums me out.”
What’s the best change you’ve made at work?
Transparency. Since joining Cleverbridge, I've advocated for transparency and improved communication within our organization. I genuinely believe that the more insight people have into our organization and the decisions that are made, the better they understand and become more engaged.
Quick-to-read HR news & insights
From recruiting and retention to company culture and the latest in HR tech, HR Brew delivers up-to-date industry news and tips to help HR pros stay nimble in today’s fast-changing business environment.
What’s the biggest misconception people might have about your job?
Contrary to the misconception that HR exists solely to protect the company, modern HR departments are committed to a balanced approach. They advocate for both the company's interests and employees' well-being. This includes ensuring legal compliance, fostering open communication, and promoting employee development and welfare. The goal is to create a positive work environment where both the organization and its employees thrive.
What’s the most fulfilling aspect of your job?
I love being able to make a difference in people's lives. Many people will never know the times I have pushed for promotions and advocated for their best interests.
What trend in HR are you most optimistic about? Why?
I love that companies are increasingly prioritizing employee well-being, diversity, and engagement. While we've made progress, we still have ways to go.
What trend in HR are you least optimistic about? Why?
I do not like the return-to-office (RTO) marching orders. RTO policies can disproportionately affect working parents, particularly mothers. These policies often create challenges in balancing work and childcare responsibilities, potentially impacting career progression and mental well-being. It feels like a step backwards.