Language skills are increasingly in demand for healthcare professionals

President Trump may have recently declared English as the official language of the United States, but the situation is more complicated in workplaces like hospitals, which serve patients with varying levels of English proficiency every day.

Language barriers can affect patients’ experiences with the healthcare system, and in turn their overall health, according to a 2024 KFF survey. Adults with limited English proficiency were less likely to report their healthcare provider involved them in decision-making about their care, with 63% responding that this occurred in the last three years, compared to 82% of English proficient adults. And these adults were more likely to say they were in fair or poor health (34%) than those who were English proficient (19%).

In light of such challenges, HR leaders at healthcare organizations are incorporating language certifications into their learning and development programs. Such programs may not only help current employees better serve their non-English speaking populations, but also contribute to their own career development, sources told HR Brew.

Combatting communication barriers. Novant Health, an integrated health system headquartered in Winston-Salem, North Carolina, has employees who are interested in both English- and Spanish-language learning, according to Lauren King, VP, talent acquisition and workforce development.

Novant offers English as a second-language course through Future Forward, a training and advancement program it launched in August. Through the program, Novant pays up to $5,250 a year for full-time employees to take either degree or non-degree courses, including professional certification and English language proficiency classes.

“One of the No. 1 courses we see people enrolling in right now is actually Spanish-speaking for healthcare careers,” King said at an Oct. 6 panel during WBR Research’s HR Healthcare conference in Boston. Such opportunities appeal to “our care workers who want to be able to communicate with their patients at a different level, and maybe some of their team members and peers,” she said.

JPS Health Network reimagined its qualified bilingual staff program to give more employees the opportunity to apply their language skills in the workplace, CHRO Ashley Ridgeway-Washington said during a separate HR Healthcare panel. Her team found that a large share of Spanish-speaking employees were providing informal translation to patients with the network, which is based in Fort Worth, Texas. Since making it easier to become certified as an interpreter, the organization has seen a 23% increase in the number of qualified bilingual staff, she said. Pursuing a language certification “gives them the opportunity to provide more robust interpretation for our patients, and also get a differential for that when they’re doing it.”

JPS is also developing a program that allows employees to take on additional shifts to work as interpreters, Ridgeway-Washington said. The network typically spends seven figures each quarter on remote interpretive services, but finds “that the outcomes are much better with on-premise, in person interpretive services,” particularly in departments for trauma patients or maternity, women, and children. “So we’re really working hard to build a stronger bench of interpreters,” she added.

Linking L&D with TA. Workers in the healthcare sector may enroll in language courses for a variety of reasons, Katie Brown, founder and chief education officer for EnGen, a language upskilling platform, told HR Brew. She said her organization sees internationally trained healthcare workers seek out English courses so they can feel more comfortable talking with colleagues and patients. At the same time, clinical healthcare workers may seek to learn any number of languages—from Spanish to Haitian Creole to Ukrainian—to better serve their patient populations.

“The common theme is that we need to be able to deliver care in the language that reflects the communities that we’re serving. And that’s a ‘both, and’ situation.”

Whatever approach HR teams land on for incorporating language learning into their benefits, Brown said it’s a good idea to make sure these efforts are aligned with talent acquisition strategies. This is particularly true for sectors like healthcare, where employers continue to struggle to fill certain roles, and may be overlooking promising internal talent.

“There are opportunities to leverage existing infrastructure to help people get foundational skills…that could then be leveraged within the workplace to promote people from within and build talent pipelines,” she said.