Tech

Technically HR: Workday launches new AI capabilities and expands HiredScore offerings to clients

The August 1 announcement aims to make it easier for HR and TA pros and hiring managers handle talent and job architecture.
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Francis Scialabba

4 min read

Workday on Thursday announced new tools and capabilities geared to leverage AI in the platform.

The HCM now offers HiredScore AI for Recruiting and HiredScore AI for Talent Mobility to customers, available directly through Workday. Workday acquired HiredScore in April.

Since the acquisition, the two organizations have worked to better integrate HiredScore’s capabilities with the Workday platform, as well as leverage the data from the two platforms to better serve customers, according to Athena Karp, HiredScore’s general manager.

HiredScore’s AI for Recruiting launched Recruiter AI coach and its “fetch” feature, which relies on AI to tap into a company’s applicant pool of candidates rejected from previous openings.

“Our average client will hire less than 2% of the candidates that apply. That means they’re rejecting 98% of candidates,” said Karp. “It’s impossible to go through hundreds of thousands of candidates every time you have a job open; [with Fetch] the system will go through that [and] surface them for relevant jobs.”

HiredScore’s AI for Recruiting solution also offers AI-powered manager coaching to free up recruiters and TA pros from training and onboarding new hiring managers on the internal process for hiring.

With HiredScore’s internal mobility tool, Karp said AI can tap into internal talent profiles and recommend openings to employees, a recurring pain point for both employees looking to level-up at work and for meeting retention goals.

“Across all different industries, we are able to gain this outcome and these impacts from our recruiter coach, our internal mobility and our manager empowerment solutions,” Karp said.

Workday also announced its new AI-powered Job Architecture feature to help HR better organize and structure job architecture and improve workforce planning, including AI-powered title recommendations, skills suggestions, and a job-description generator.

“The benefit here of what we’re doing with our intelligent job architecture is really using AI to really help them create consistent job structures, which are important from hiring and employee perspective,” said Cristina Goldt, general manager of talent at Workday. “You’re making consistent, equitable decisions in terms of hiring and pay decisions, career development. It really provides that clear framework for skills needed for different roles, because jobs really are that container for work.”

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The Workday Job Architecture updates will begin rolling out globally to Workday HCM customers this year. HiredScore AI for Recruiting and AI for Talent Mobility are available for current and new Workday clients.

Zoom out. The Workday announcement comes as leaders at the HCM giant and HiredScore focus on quickly and ethically incorporating AI into their suite of offerings, a demand they’re hearing from customers, especially following the noisy deployment of ChatGPT and the awakening of the capabilities generative AI can bring to the workplace in the last 18 months, Karp said.

“We’ve been partners for quite some time and have that very deep integration,” Goldt said. “But being together actually as the same company, we are able to take advantage of data in ways that we have not been able to take advantage of them before.”

The partnership allows new customers to build out their suite together and deploy all the tools at the same time, Karp said. It also bolsters the integration of the product offerings for users.

“Anything you do in HiredScore updates into Workday” and vice versa, Karp said. The acquisition allows for a more seamless user experience for Workday clients.

Correction 08/01/24: This piece has been updated to clarify that HiredScore AI is still an integration into Workday.

Quick-to-read HR news & insights

From recruiting and retention to company culture and the latest in HR tech, HR Brew delivers up-to-date industry news and tips to help HR pros stay nimble in today’s fast-changing business environment.

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